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alexism33975336
Participant
Oct 11, 2018 2:32 PM UTC
Answered

Accidental download

I accidentally downloaded an image. I was trying to get a closer view and hit the License & Save icon. Is there anything that can be done?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 11, 2018 3:09 PM UTC

    Alexis,

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    3 replies

    twaritar3263062
    Participating Frequently
    Oct 11, 2018 2:50 PM UTC

    Hi Alexis,

    Sorry to hear that.

    Please share the File ID which you have accidentally licensed so that we can further assist you.

    Regards,

    Twarita

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    alexism33975336
    Participant
    Oct 11, 2018 2:59 PM UTC

    Thanks for the help Twarita. The File ID is #58742966.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 11, 2018 3:09 PM UTC

    Alexis,

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate