Accidental download of premium photo

Forum|Forum|5 months ago
August 24, 2025
1 reply
89 views

Hello, i accidentally purchased a premium photo for 100credits just some minutes ago. I know i was asked if i want to purchase it, but i clicked "yes" and in that second i recognized my error. Is there any possibility to get the credits back? i did not download it to my computer and dont need that picture, so i would be very very glad if you could help me in this. The picture is 375795567. I tried contact via chat, but the KI could not understand my problem. Thank you!

Account management

kglad

Community Expert

was this an adobe stock purchase?

K

Karin27851000hw88Author

Participant

Hello, yes, it was a Premiumphoto at adobe stock, i have an abo and used 100 credits for that photo with the Number 375795567.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, and plan">

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