Accidental download of Stock Image

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Hi Gabriella I had the same issue. I was scrolling down a page and wanted to open an image and accidentally pressed the "licence" button. Can you help me undo it? This is the image

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Licensing Regret

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Contributor1Correct answer

Community Manager

Hello @Sylvia32671669lkjn, sorry about the issue. I don't have access to your account type. Please reach out to customer care with the details below for a credit refund.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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Contributor1

Community Manager

Hello @omasferrer, I've refunded the credit for the accidental license.

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Sylvia32671669lkjn

Participant

Hi @Contributor1! I've also accidentally downloaded an Adobe Stock image. I accidentally bought the same image twice. Are you able to help give me a credit refund on the very last image I purchased? Thanks!

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Contributor1

Correct answer

Community Manager

Hello @Sylvia32671669lkjn, sorry about the issue. I don't have access to your account type. Please reach out to customer care with the details below for a credit refund.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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