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Participant
May 8, 2025
Answered

Accidental download of stock image

  • May 8, 2025
  • 2 replies
  • 211 views

I accidentally downloaded a half-res version of an image (#871244029) and then immediately downloaded the full-res version as I originally intended.  Could I possibly get refunded the credits for the half-res version?

Correct answer Liza5C0C

Hello @MarkFreitas  -  If an asset costs more than 1 credit - you will see a confirmation modal before proceeding. I refunded the credits this time, but please be more careful moving forward. 

2 replies

Liza5C0CCommunity ManagerCorrect answer
Community Manager
May 13, 2025

Hello @MarkFreitas  -  If an asset costs more than 1 credit - you will see a confirmation modal before proceeding. I refunded the credits this time, but please be more careful moving forward. 

Participant
May 9, 2025

@Liza5C0C, is this something you can assist with?  Any guidance would be appreciated.