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Participant
Oct 30, 2018 4:50 PM UTC
Answered

Accidental Image Licence Click

I've read through a few similar threads regarding this subject, but is haven't found an answer to un-licensing an image that was accidentally clicked and licensed. I was scrolling through lots of images and saving previews to my computer to try out on an under construction website and hit the licence button rather than the download preview. I haven't opened the AI file it downloaded but it automatically downloaded. Any idea if this can be "returned" if unopened?

From a usability perspective, there really needs to be a second level of confirmation with that button being so close to other, less permanent options.

Thanks,

Mike

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David__B
David__BCorrect answer
Legend
Oct 30, 2018 9:59 PM UTC

Hi Mike,

Sorry to hear about what happened. Currently we don’t have an option for being able to unlicense an asset in cases where one gets licensed accidentally. I see where you licensed image #209844104 in error. I’ve applied a credit license to your account to compensate. I’ll pass on your idea to our developers regarding a confirmation button. Thanks for the suggestion.

Kind regards,

- Dave

2 replies

David__B
David__BCorrect answer
Legend
Oct 30, 2018 9:59 PM UTC

Hi Mike,

Sorry to hear about what happened. Currently we don’t have an option for being able to unlicense an asset in cases where one gets licensed accidentally. I see where you licensed image #209844104 in error. I’ve applied a credit license to your account to compensate. I’ll pass on your idea to our developers regarding a confirmation button. Thanks for the suggestion.

Kind regards,

- Dave

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Participant
Oct 30, 2018 10:25 PM UTC

Hi Dave,

Thanks very much for your prompt attention and understanding with this. Really is much appreciated.

Best,

Mike

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