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clairep73139597
Participant
Mar 7, 2019 9:28 PM UTC
Answered

Accidental licence of an image...

Hello  Does anyone know how I un-do an accidental licence of an image?  I've just clicked on the wrong button when scrolling through.

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Mar 15, 2019 12:05 PM UTC

Hi Claire,

I'm sorry as we have no way of unlicensing an image that has been licensed once therefore I've added 1 free license to your account.

Hope that helps!

Regards,

Sheena

7 replies

Participant
Apr 17, 2020 12:07 AM UTC

I have accidentally licensed 296054955 images. Please help.

thank you,
i 

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Participating Frequently
Apr 21, 2020 12:03 AM UTC

Hello Ilona, 

I have verified that you have licensed asset id  296054955  and have granted you 1 replacement license. Please delete296054955 asset from any downloads or library at your end.

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Sheena Kaul
Legend
Mar 8, 2019 11:54 AM UTC

Hi Claire,

I apologize for this experience.

Please confirm me the File ID of the asset that you've licensed accidentally and I can assist you further.

Regards,

Sheena

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clairep73139597
Participant
Mar 15, 2019 11:16 AM UTC

#243766914<https://stock.adobe.com/uk/images/collage-of-a-diverse-group-of-laughing-entrepreneurs/243766914>

Thanks

Claire

Claire Palmer

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Mar 15, 2019 12:05 PM UTC

Hi Claire,

I'm sorry as we have no way of unlicensing an image that has been licensed once therefore I've added 1 free license to your account.

Hope that helps!

Regards,

Sheena

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