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ElleBodi
Participant
November 2, 2022
Answered

Accidental License Purchases

  • November 2, 2022
  • 1 reply
  • 556 views

Hello,

 

I am unfamiliar with Adobe Stock and did not realize that I had accidentally "purchased" 3 items with the company's account. Is there any way I can unlicense these 3 items (#258349495, #349435873, #295697462)?

Thank you for your help with this.

This topic has been closed for replies.
Correct answer Vani_100

Hi Matt,

 

There is no “un licence” feature. But I'm confident that @Vani_100 can also help you out.


Hello Mattc51339341,

There is no way to unlicense #315206512 asset ID. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

Hope this helps !!!

1 reply

V
Vani_100
Participating Frequently
November 2, 2022

Hello ElleBodi,

I have granted you 3 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

M
mattc51339341
Participant
December 22, 2022

Dear Support team, 

I have a similar issue and accidentally licensed asset #315206512 rather than preview download. 

Is it possible to Un licence this for me? 

Regards, 

Matt 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 22, 2022

Hi Matt,

 

There is no “un licence” feature. But I'm confident that @Vani_100 can also help you out.

ABAMBO | Hard- and Software Engineer | Photographer
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