A

Anonymous

Answered

Accidental License/Unwanted Image

Forum|Forum|2 years ago
September 15, 2023
3 replies
793 views

Hello,

I clicked license on an image to see how many credits it would cost thinking that it would show a confirm page like it does for music and video instead I licensed an unwanted image and am now out 1 credit. I would much prefer to have my credit and not the image is there anyway to reverse this?

Regards,

V

Licensing Regret

This topic has been closed for replies.

Correct answer Abambo

Thank you, I will learn more about the difference in asset class. However I still would like to recommend that all asset classes prompt the buyer to first confirm that they want to license the asset. Take care.

Check in the Ideas subsection, if there is such an idea submitted, and upvote it. If not, submit your suggestion as an idea.

Abambo

Community Expert

Standard assets cost one credit. You get only asked a confirmation, when an asset costs more than one credit. The number of credits gets shown on the site, so you do not need to “check” how many credits are needed.

It may be that @Contributor1 can help you out with a replacement credit.

ABAMBO | Hard- and Software Engineer | Photographer

M

manojc83294877

Participant

Anyone tell me is it legal to use stock images with giving credit the original source

here is a blog post show how to get free adobe stock images for free https://techpanga.com/how-to-get-adobe-stock-images-for-free-and-legally/

Abambo

Community Expert

How does your post relate to OPs problem?

ABAMBO | Hard- and Software Engineer | Photographer

R

riembert32181180jln0

Participant

Did they solve your problem? The same thing happened to me, they deducted $399 from my card, I'm going to go crazy, how is that possible?

Abambo

Community Expert

Did they solve your problem? The same thing happened to me, they deducted $399 from my card, I'm going to go crazy, how is that possible?

By @riembert32181180jln0

You had a different problem. You got asked if you really wanted to buy a licence of that Premium asset, and you explicitly confirmed the buy.

In that case, there is not much that Contributor1 can do for you. You may get help by contacting Adobe customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

A

Anonymous

The image file # is 595843081.

C

Contributor1

Community Manager

Hello @32307444, I've refunded the credit for the accidental license.

A

Anonymous

Thank you so much! Happy to be part of the community!

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