Answered
Accidental "Premium" image download
Hello,
I am hoping to get my Adobe Stock Credits back for two Premium images I accidentally downloaded (#129282435 & #121637769).
Please let me know if this is possible.
Thank You,
Mike
twaritar3263062Correct answer
Participating Frequently
Nov 26, 2018 6:51 PM UTC
Hi Michael,
Sorry to hear that.
The premium images are non-refundable, however, since you have accidentally licensed a premium asset, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any available).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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