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M
michaels98600348
Participant
November 26, 2018
Answered

Accidental "Premium" image download

  • November 26, 2018
  • 1 reply
  • 259 views

Hello,

I am hoping to get my Adobe Stock Credits back for two Premium images I accidentally downloaded (#129282435 & #121637769).

Please let me know if this is possible.

Thank You,

Mike

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Michael,

    Sorry to hear that.

    The premium images are non-refundable, however, since you have accidentally licensed a premium asset, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any available).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    November 26, 2018

    Hi Michael,

    Sorry to hear that.

    The premium images are non-refundable, however, since you have accidentally licensed a premium asset, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any available).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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