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michaels98600348
Participant
November 26, 2018
Answered

Accidental "Premium" image download

  • November 26, 2018
  • 1 reply
  • 262 views

Hello,

I am hoping to get my Adobe Stock Credits back for two Premium images I accidentally downloaded (#129282435 & #121637769).

Please let me know if this is possible.

Thank You,

Mike

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    Correct answer twaritar3263062

    Hi Michael,

    Sorry to hear that.

    The premium images are non-refundable, however, since you have accidentally licensed a premium asset, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any available).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    November 26, 2018

    Hi Michael,

    Sorry to hear that.

    The premium images are non-refundable, however, since you have accidentally licensed a premium asset, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any available).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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