Participant

Answered

Accidental Purchase

Forum|Forum|8 years ago
June 25, 2018
2 replies
508 views

Hello, I accidentally licensed an image I did not intend to. Could i please get this item refunded on my account. AdobeStock_17819650.

I appreciate it. Now to download the correct image!

refund

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Bailey,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

L

Life Vacation

Participant

hi this just happened to me!

twaritar3263062Correct answer

Participating Frequently

Hi Bailey,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

gunnark87652983

Participant

Hi Twarita,

I purchased one file by mistake too, it is this one: #187640664

You can see it in my account purchase history today: I need the file in 4K, but purchased it in HD at first. Then, I licensed the same one in 4K as needed. Please refund the money for the wrong purchase back to me. I am inside the deadline for returning goods.

Thanks and best regards,

Gunnar

twaritar3263062

Participating Frequently

Hi Gunnar,

Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.

However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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