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H
heybails
Participant
June 25, 2018
Answered

Accidental Purchase

  • June 25, 2018
  • 2 replies
  • 502 views

Hello, I accidentally licensed an image I did not intend to.  Could i please get this item refunded on my account. AdobeStock_17819650.

I appreciate it.  Now to download the correct image!

This topic has been closed for replies.
Correct answer twaritar3263062

Hi Bailey,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

2 replies

L
Life Vacation
Participant
May 15, 2022

hi this just happened to me!

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
June 25, 2018

Hi Bailey,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

    gunnark87652983
    gunnark87652983
    Participant
    December 28, 2018

    Hi Twarita,

    I purchased one file by mistake too, it is this one: #187640664

    You can see it in my account purchase history today: I need the file in 4K, but purchased it in HD at first. Then, I licensed the same one in 4K as needed. Please refund the money for the wrong purchase back to me. I am inside the deadline for returning goods.

    Thanks and best regards,

    Gunnar

    twaritar3263062
    twaritar3263062
    Participating Frequently
    December 28, 2018

    Hi Gunnar,

    Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.

    However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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