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heybails
Participant
June 25, 2018
Answered

Accidental Purchase

Hello, I accidentally licensed an image I did not intend to.  Could i please get this item refunded on my account. AdobeStock_17819650.

I appreciate it.  Now to download the correct image!

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
June 25, 2018

Hi Bailey,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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4 replies

Life Vacation
Participant
May 15, 2022

hi this just happened to me!

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
June 25, 2018

Hi Bailey,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Translate
    gunnark87652983
    gunnark87652983
    Participant
    December 28, 2018

    Hi Twarita,

    I purchased one file by mistake too, it is this one: #187640664

    You can see it in my account purchase history today: I need the file in 4K, but purchased it in HD at first. Then, I licensed the same one in 4K as needed. Please refund the money for the wrong purchase back to me. I am inside the deadline for returning goods.

    Thanks and best regards,

    Gunnar

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    December 28, 2018

    Hi Gunnar,

    Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.

    However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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