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mem1111
mem1111
Participant
July 25, 2018
Answered

Accidental Purchase

  • July 25, 2018
  • 1 reply
  • 363 views

I accidentally clicked the wrong button and purchased an image instead of saving a preview to my CC Library. Is there anyway to return the image since I'm not using it?

This topic has been closed for replies.
Correct answer twaritar3263062

Michaella,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

1 reply

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
August 7, 2018

Hi Michaella,

Sorry for the delay in response.

Please share the file ID which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

mem1111
mem1111Author
Participant
August 9, 2018

Hi!

The file ID is 103821089

Thank you,
Michaella

twaritar3263062
Community Manager
twaritar3263062Community ManagerCorrect answer
Community Manager
August 9, 2018

Michaella,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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