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mem1111
mem1111
Participant
Jul 25, 2018 6:43 PM UTC
Answered

Accidental Purchase

I accidentally clicked the wrong button and purchased an image instead of saving a preview to my CC Library. Is there anyway to return the image since I'm not using it?

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Aug 9, 2018 6:21 PM UTC

Michaella,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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3 replies

twaritar3263062
twaritar3263062
Participating Frequently
Aug 7, 2018 7:21 PM UTC

Hi Michaella,

Sorry for the delay in response.

Please share the file ID which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

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mem1111
mem1111Author
Participant
Aug 9, 2018 5:34 PM UTC

Hi!

The file ID is 103821089

Thank you,
Michaella

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Aug 9, 2018 6:21 PM UTC

Michaella,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Translate
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