Skip to main content
ajwonderworks
Participant
Aug 16, 2018 4:46 PM UTC
Answered

Accidental Purchase

I am brand new and the other day I accidentally purchased a picture by mistake by pressing the wrong button. I thought I was saving it to my library. If possible, I would like to return the license for this picture. Thanks. 179798748

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Aug 16, 2018 7:18 PM UTC

    Hi Anna,

    I really apologize for this poor experience.

    Unfortunately there is no way to return the asset once it is licensed therefore I'm adding 1 license to your account so that you can use it against this download.

    Please see Stock FAQ: How to license an image with Adobe Stock? to understand the correct way of licensing the assets.

    Let me know if that helps!

    Regards,

    Sheena

    View reply

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Aug 16, 2018 7:18 PM UTC

    Hi Anna,

    I really apologize for this poor experience.

    Unfortunately there is no way to return the asset once it is licensed therefore I'm adding 1 license to your account so that you can use it against this download.

    Please see Stock FAQ: How to license an image with Adobe Stock? to understand the correct way of licensing the assets.

    Let me know if that helps!

    Regards,

    Sheena

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices