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ajwonderworks
Participant
August 16, 2018
Answered

Accidental Purchase

  • August 16, 2018
  • 1 reply
  • 207 views

I am brand new and the other day I accidentally purchased a picture by mistake by pressing the wrong button. I thought I was saving it to my library. If possible, I would like to return the license for this picture. Thanks. 179798748

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Anna,

    I really apologize for this poor experience.

    Unfortunately there is no way to return the asset once it is licensed therefore I'm adding 1 license to your account so that you can use it against this download.

    Please see Stock FAQ: How to license an image with Adobe Stock? to understand the correct way of licensing the assets.

    Let me know if that helps!

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    August 16, 2018

    Hi Anna,

    I really apologize for this poor experience.

    Unfortunately there is no way to return the asset once it is licensed therefore I'm adding 1 license to your account so that you can use it against this download.

    Please see Stock FAQ: How to license an image with Adobe Stock? to understand the correct way of licensing the assets.

    Let me know if that helps!

    Regards,

    Sheena

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