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Ella2705
Participant
Aug 13, 2019 6:07 PM UTC
Answered

Accidental purchase

I have only been using Adobe Stock since yesterday and I accidentally pressed the "License" button in the pictures # 191670242 and # 277589352 but I didn't download them and didn't use them. Is it possible to remove them from my account and refund?

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    Kanikas
    KanikasCorrect answer
    Legend
    Aug 13, 2019 6:37 PM UTC

    Hi Ella2705,

    I have added to replacement licenses to your account so you can use them instead.

    Hope that would help.

    Thanks

    Kanika

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    6 replies

    tripleA
    Participant
    May 12, 2020 4:32 PM UTC

    I've just had the same issue with AdobeStock_175919988.ai.   Can I please have this license removed?  Also, is there a more direct way to access custome care with this issue?  It happes from time to time.  

    Thanks

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    Ella2705Author
    Participant
    Sep 17, 2019 6:31 PM UTC

    I just accidentaly purchased  a picture by mistake by pressing the "Licence" again. (wrong place for this button, I think). I would like to return the license for this picture (#177141328). Thank you.

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    Kanikas
    KanikasCorrect answer
    Legend
    Aug 13, 2019 6:37 PM UTC

    Hi Ella2705,

    I have added to replacement licenses to your account so you can use them instead.

    Hope that would help.

    Thanks

    Kanika

    Translate
    Ella2705Author
    Participant
    Aug 13, 2019 7:00 PM UTC

    Thanks, Kanika!

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    Kanikas
    Kanikas
    Legend
    Aug 14, 2019 1:43 PM UTC

    You're welcome!

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