Accidental purchase

Forum|Forum|6 years ago
August 13, 2019
3 replies
881 views

I have only been using Adobe Stock since yesterday and I accidentally pressed the "License" button in the pictures # 191670242 and # 277589352 but I didn't download them and didn't use them. Is it possible to remove them from my account and refund?

This topic has been closed for replies.

Correct answer Kanikas

Hi Ella2705,

I have added to replacement licenses to your account so you can use them instead.

Hope that would help.

Thanks

Kanika

T

tripleA

Participant

I've just had the same issue with AdobeStock_175919988.ai. Can I please have this license removed? Also, is there a more direct way to access custome care with this issue? It happes from time to time.

Thanks

E

Ella2705Author

Participant

I just accidentaly purchased a picture by mistake by pressing the "Licence" again. (wrong place for this button, I think). I would like to return the license for this picture (#177141328). Thank you.