Skip to main content
K
Kelly23286199gp7a
Participant
February 22, 2022
Answered

Accidental Purchase of License

  • February 22, 2022
  • 1 reply
  • 198 views

Hi there,

 

In trialling the 10 images for free offer, I seem to have inadvertently licenced two images when I thought I was just previewing them! The images are: #313568630 and #301044458 I believe I only ended up downloading the first one, which I can delete. Please can I have this charge removed as I wasn't clear that I was paying for the image, I misunderstood and thought it was included within the 10 images offer 😞

 

Many thanks!

Kelly

This topic has been closed for replies.
Correct answer Vani_100

Hello Kelly23286199gp7a, 

I have verified that you have licensed asset ID's #313568630 and #301044458  and have granted you 2 replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

1 reply

V
Vani_100Correct answer
Participating Frequently
February 23, 2022

Hello Kelly23286199gp7a, 

I have verified that you have licensed asset ID's #313568630 and #301044458  and have granted you 2 replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices