Accidental purchase of license

Forum|Forum|3 years ago
April 16, 2023
2 replies
729 views

Hi,

I accidentally licensed a stock image (559615150).

It is very tricky to navigate through the site without accidentally licensing images, as the buttons show everywhere and can be revealed behind fading popups.

BR

Dom

Licensing

This topic has been closed for replies.

Correct answer Vani_100

Hello Vi5C80,

I have verified and granted you 2 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!

V

Vi5C80

Participant

I had this issue too. I accidentally purchased #80921295 and couldn't find an easy way to get it back. Then today I accidentally hit #588182692 and thought that this was ridiculous. It should ask you to confirm the purchase. Obviously, this is a common issue with an easy fix.

Abambo

Community Expert

It should ask you to confirm the purchase. Obviously, this is a common issue with an easy fix.

By @Vi5C80

Obviously, even in the rare cases, where users get asked a confirmation, users simply confirm. They imply muscle memory for ignoring the confirmation question. FYI: for a purchase of every asset asking for more than one credit, you need to confirm that purchase. Let us agree that the fix is not that easy, and that a more ad hoc handling of the situation by Adobe is probably the best solution here.

@Vani_100 ?

ABAMBO | Hard- and Software Engineer | Photographer

V

Vani_100Correct answer

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