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wings21808233
Participant
March 9, 2017
Answered

Accidental purchased of photos that are not intended

  • March 9, 2017
  • 1 reply
  • 188 views

Hello,

I am new to Adobe Stock. I was searching for photos in the last few nights and I keep accidentally click on the left bottom corner of the thumbnail photos. It wasn't even shown as a download icon. I thought I was only clicking to open the photo and before I know it, I have purchased the photos already.

Can you pls remove these photos from my account #103511817, #131146365 and #68450865?

May I suggest future improvement for Adobe to ask for confirmation before confirming the purchase of the image?

Thanks

Wing

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Sheena Kaul

    Hi Wing,

    I apologize for the trouble. We are working on making the licensing process better.

    As a credit, I have added 3 licenses to your account as I cannot refund the already licensed images.

    Please check the credits and let me know if there is anything else I can help you with.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 9, 2017

    Hi Wing,

    I apologize for the trouble. We are working on making the licensing process better.

    As a credit, I have added 3 licenses to your account as I cannot refund the already licensed images.

    Please check the credits and let me know if there is anything else I can help you with.

    Regards,

    Sheena

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