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wings21808233
Participant
March 9, 2017
Answered

Accidental purchased of photos that are not intended

  • March 9, 2017
  • 1 reply
  • 185 views

Hello,

I am new to Adobe Stock. I was searching for photos in the last few nights and I keep accidentally click on the left bottom corner of the thumbnail photos. It wasn't even shown as a download icon. I thought I was only clicking to open the photo and before I know it, I have purchased the photos already.

Can you pls remove these photos from my account #103511817, #131146365 and #68450865?

May I suggest future improvement for Adobe to ask for confirmation before confirming the purchase of the image?

Thanks

Wing

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Wing,

    I apologize for the trouble. We are working on making the licensing process better.

    As a credit, I have added 3 licenses to your account as I cannot refund the already licensed images.

    Please check the credits and let me know if there is anything else I can help you with.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 9, 2017

    Hi Wing,

    I apologize for the trouble. We are working on making the licensing process better.

    As a credit, I have added 3 licenses to your account as I cannot refund the already licensed images.

    Please check the credits and let me know if there is anything else I can help you with.

    Regards,

    Sheena

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