Skip to main content
Participant
October 18, 2017
Answered

Accidental Stock Purchase

  • October 18, 2017
  • 1 reply
  • 237 views

I accidentally purchased a Stock video file--how do I go about getting a refund and returning that element?

cje

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Carlton,

    Videos are only purchased on demand and are not refundable.

    Also, you may refer to Legal subscription terms | Adobe  for more details.

    For further assistance please contact our support team Support FAQ: How can I contact Adobe for support?

    In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    October 18, 2017

    Hi Carlton,

    Videos are only purchased on demand and are not refundable.

    Also, you may refer to Legal subscription terms | Adobe  for more details.

    For further assistance please contact our support team Support FAQ: How can I contact Adobe for support?

    In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita