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Participant
April 30, 2022
Answered

Accidental subscription of Adobe Stock

  • April 30, 2022
  • 1 reply
  • 260 views

In february i was trialing Adobe Stock, without planning to ever use or buy it. Today i found out that i seem to have purchased a yearly subscription of Stock, and that adobe is charging me full price for a product i never intended to buy, let alone ever used. I request to have this subscription cancelled without having to pay the cancellation fee. I also would like to get a refund for the months i already paid without ever using the license. 

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Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 4, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.