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Participant
May 9, 2017
Answered

Accidental video purchase

  • May 9, 2017
  • 1 reply
  • 275 views

I was familiarizing myself with your service and accidentally licensed  a video  #139285667

I see from other forum posts with the same problem that you don't issue refunds only credits.

After this mishap, I don't see myself using Stock in the future, so a credit is of little good to me.

I have not downloaded the video and paying $200 + for something I purchased in error is going to not only ruin my day but it puts my initial experience using CC in a bad light.

I will be away from the internet today and would appreciate speaking to a real human about this issue.

Thank you

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    Please contact our support team for assistance - Contact Support

    Thanks

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    May 10, 2017

    Hi there

    Please contact our support team for assistance - Contact Support

    Thanks

    Bev

    Participant
    June 2, 2017

    Support leads me right back here. I need a number to call. :-(

    Beverley Gray
    Inspiring
    June 8, 2017

    Let me look into this for you.

    Regards

    Bev