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neveb40884923
Participant
March 17, 2018
Answered

Accidentally bought adobe stock! Thought it was to read pdf's :(

  • March 17, 2018
  • 1 reply
  • 223 views

hi,

Im hoping you can help, I've managed to get myself in a real mess, I bought adobe stock because I was told i needed it for my visa application and viewing pdf's (I now know that's stupid!).

i have never used any licences but I have gone over my month trial period and now have to pay £200 for a service I have never used or needed.

I know I should have been paying more attention but I'm not great at this stuff. Can anyone help please?

Neve

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Neve,

    I understand your concern while going through your account details, I noticed that you have not used any of the assets since you signed up for Adobe Stock in January 2018.

    I would request you to contact our support team Support FAQ: How can I contact Adobe for support? so that they can check if an exception can be made in this scenario.

    If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Also, if you still face any difficulties, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 19, 2018

    Hi Neve,

    I understand your concern while going through your account details, I noticed that you have not used any of the assets since you signed up for Adobe Stock in January 2018.

    I would request you to contact our support team Support FAQ: How can I contact Adobe for support? so that they can check if an exception can be made in this scenario.

    If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Also, if you still face any difficulties, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

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