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Ecoombes
Participant
Oct 5, 2018 9:21 PM UTC
Answered

Accidentally clicked download asset

Hello,

I accidentally clicked download when I was looking at photos. Is there a way to undue this? My subscription for the asset was running out today, so if you could undue that and give me time to choose a new photo that would be great.

Thanks,

Amy

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 15, 2018 7:49 PM UTC

    Hi Petar,

    I've added 1 license to your account so that you can use it against a different image.

    Hope that helps!

    Regards,

    Sheena

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    5 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Oct 5, 2018 11:52 PM UTC

    Hi Petar,

    Sorry to hear that.

    Unfortunately, there is no way to undo the asset which you have accidentally licensed, however, please share the file IDs which you have accidentally licensed so that we can further assist you.

    Regards,

    Twarita

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    EcoombesAuthor
    Participant
    Oct 15, 2018 2:21 PM UTC

    The picture ID is #26043097

    Regards,

    Petar

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 15, 2018 7:49 PM UTC

    Hi Petar,

    I've added 1 license to your account so that you can use it against a different image.

    Hope that helps!

    Regards,

    Sheena

    Translate
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