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E
Ecoombes
Participant
October 5, 2018
Answered

Accidentally clicked download asset

  • October 5, 2018
  • 1 reply
  • 449 views

Hello,

I accidentally clicked download when I was looking at photos. Is there a way to undue this? My subscription for the asset was running out today, so if you could undue that and give me time to choose a new photo that would be great.

Thanks,

Amy

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Petar,

    I've added 1 license to your account so that you can use it against a different image.

    Hope that helps!

    Regards,

    Sheena

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    October 5, 2018

    Hi Petar,

    Sorry to hear that.

    Unfortunately, there is no way to undo the asset which you have accidentally licensed, however, please share the file IDs which you have accidentally licensed so that we can further assist you.

    Regards,

    Twarita

    E
    EcoombesAuthor
    Participant
    October 15, 2018

    The picture ID is #26043097

    Regards,

    Petar

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    October 15, 2018

    Hi Petar,

    I've added 1 license to your account so that you can use it against a different image.

    Hope that helps!

    Regards,

    Sheena

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