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Oleksandr5CEF
Participant
October 6, 2021
Question

Accidentally clicked license button

  • October 6, 2021
  • 2 replies
  • 193 views

Hello. I have clicked License button occasionaly while browsing. Pity as the image completely does not work for my topic. Could somebody please help me with this issue? The file number is FILE #:  371477140

Thks!

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    2 replies

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    OutsamRambam
    Participating Frequently
    November 5, 2021

    I've had the same issue a couple times myself, again just now and see others have the same bad experience. It's time to fix your horrible interface Adobe Stock. When I'm viewing a photo in a Library as the larger preview, I click over to another image thumbnail to view it, however as I click on it the License button appears where it hidden before, and in a single click meaning to open that thumbnail larger, I've been tricked into licensing the image. What a horrible user experience! I contacted help for them to tell me the images are non refundable per their policy but as a courtosy gesture they'll add a credit to my account. Oh how nice, your bad interface tricks people into licensing non refundable images! There's many other stock photo outlets, some of them free, just so you know you're not the only game in town Adobe Stock.

    V
    Vani_100
    Participating Frequently
    October 11, 2021

    Hello Oleksandr5CEF,

    I have verified that you have licensed asset ID 371477140 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

    Hope this helps !!!

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