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Participant
March 3, 2022
Question

Accidentally clicked license button

  • March 3, 2022
  • 1 reply
  • 136 views

Hello,

 

I accidentally clicked download when I was looking at photos. Is there a way to undue this? My subscription for the asset was running out today, so if you could undue that and give me time to choose a new photo that would be great.

 

 

Thanks,

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1 reply

Abambo
Community Expert
Community Expert
March 3, 2022

There is no way for undoing the licence. Maybe you could ask customer support what the solution to this can be. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer