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Participant
July 3, 2024
Question

Accidentally clicked license button

  • July 3, 2024
  • 2 replies
  • 167 views

Hi,

 

I accidentally clicked a license button to see how much it costs and it said I purchased it? Not sure I really wanted that image.

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    Community Expert
    July 6, 2024

    Licence means licence. Sorry for that. Standard licences cost one credit. For anything that costs more than one credit, you get asked for a confirmation. That gets then expensive if you confirm the purchase instead of cancelling.

     

    You should post the asset ID here, so that @Contributor1 can verify your purchase and refund the lost credit. If you licenced a Premium image, you have confirmed the purchase. In that case, you will need to check a refund with Adobe customer care.

    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    Community Expert
    July 4, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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