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Frances26323975zj8e
Participant
September 28, 2022
Answered

Accidentally Licensed

Hi, I accidentally licensed FILE #:  65656991 while browsing images, thinking it would provide licensing information. I believe it was deducted from my allotment. Is there any way to reverse this error?

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Vani_100Correct answer
Participating Frequently
October 13, 2022

Hello Frances26323975zj8e, 

I have verified that you have licensed asset #  65656991 and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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2 replies

Vani_100Correct answer
Participating Frequently
October 13, 2022

Hello Frances26323975zj8e, 

I have verified that you have licensed asset #  65656991 and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Community Manager
Manmeet2016Community Manager
Community Manager
September 29, 2022

Hi @Frances26323975zj8e 

 

We will assist you in connecting with the concerned team. Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

 

Thanks

Manmeet

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