Accidentally Licensed

Question

I Accidentally licensed FILE #:  387197733 while scrolling through my phone. (Touchscreen, mistaken click) is there any way you unlicense this and get my credit back? Never used or downloaded it since it wasn't what I wanted.

Contributor1 · Accepted Answer

Hello @shaynaw86739013, I've refunded the credit for the accidental license.

Manan Joshi · Answer

Probably you should contact Adobe support and they should be able to help you. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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