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mikayla j76408496
Participant
Jul 29, 2019 11:16 PM UTC
Answered

accidentally licensed 2 images

I am new to Adobe Creative Cloud and was perusing the Adobe Stock images.  I licensed 3 images thinking it was like "favoriting" them.  Can you credit me the 3 images for the sake of goodwill?  I need 10 for sure this month as I'm creating my wedding invitations.

Thank you,

Mikayla

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Kanikas
KanikasCorrect answer
Legend
Jul 30, 2019 1:59 PM UTC

Thank you for sharing the details. I have added 3 replacement licenses to your account.

Hope that helps !

Thanks

Kanika

5 replies

shambhavikadam
Adobe Employee
Adobe Employee
Jul 31, 2019 8:20 PM UTC

Hi Mikayla,

EvilBugQueen1​ passed along your feedback to me. I'm a PM on Stock -- I sent you a DM with a couple of follow ups, would you mind taking a look when you have a chance? Thanks so much!

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WendellaBee
Inspiring
Jul 31, 2019 3:19 PM UTC

Hi M.J.,

I work on the Adobe Stock engineering team and told our product manager about your experience and she wanted to know more. Can you tell me what steps you took when you accidentally licensed these assets? If you have screenshots that would help us too.

EBQ

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Kanikas
Legend
Jul 30, 2019 10:16 AM UTC

Hi Mikayla,

Could you please share the image Id's that you licensed?

Thanks

Kanika

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mikayla j76408496
Participant
Jul 30, 2019 1:28 PM UTC

There are 3 images:  #252180105

                                   220014126

                                       215776336

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Kanikas
KanikasCorrect answer
Legend
Jul 30, 2019 1:59 PM UTC

Thank you for sharing the details. I have added 3 replacement licenses to your account.

Hope that helps !

Thanks

Kanika

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