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S
SeattleSteve88
Participant
November 30, 2020
Answered

Accidentally licensed 6 images, credit back?

  • November 30, 2020
  • 1 reply
  • 476 views

Hi there,

 

I've seen in several forums that people who've accidentally licensed images from Adobe Stock have been given credit back. Is there any other option, to cancel those licensed images, or could I have credit back for those 6 images? They will not be used for any projects, so my credits are wasted if I can't get that credit back. 

Thanks,
Steve 

This topic has been closed for replies.
Correct answer Vani_100

Hello SeattleSteve88 ,

For Enterprise account request please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

1 reply

V
Vani_100
Participating Frequently
December 4, 2020

Hello SeattleSteve88,

Can you share asset ID's you are requesting credits for. 

S
SeattleSteve88Author
Participant
December 4, 2020

It is an enterprise account with Microsoft, so don't know if it matters how much credit is left (still able to license images), but I don't want to be charging them for assets that aren't used.

If it isn't charging extra, than disregard this request. I have licensed some images today that are deifnitely being used. Also thank you for getting back to me!


Unused assets:
351855390
280844590
361865696
127575400

162395778

 

V
Vani_100Correct answer
Participating Frequently
December 4, 2020

Hello SeattleSteve88 ,

For Enterprise account request please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

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