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Participant
Dec 17, 2018 10:28 PM UTC
Answered

Accidentally Licensed a Photo

Hello,

I accidentally licensed a photo (File #169476388) when I meant to preview the image in Illustrator. How can I refund the licensed photo and gain back the credit?

Thank you!

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Dec 18, 2018 10:50 AM UTC

Hi Kristy,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

1 reply

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Dec 18, 2018 10:50 AM UTC

Hi Kristy,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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