Skip to main content
Participant
December 17, 2018
Answered

Accidentally Licensed a Photo

  • December 17, 2018
  • 1 reply
  • 223 views

Hello,

I accidentally licensed a photo (File #169476388) when I meant to preview the image in Illustrator. How can I refund the licensed photo and gain back the credit?

Thank you!

This topic is closed to new replies. Start a new post to keep the conversation going.
Correct answer twaritar3263062

Hi Kristy,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

1 reply

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
December 18, 2018

Hi Kristy,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita