Skip to main content
Participant
June 30, 2024
Question

Accidentally licensed a premium image

  • June 30, 2024
  • 1 reply
  • 112 views

Incredibly frustrating as it was an insane amount of credits (360!!) versus the usual 1. Can I get this reversed? It's asset: #439697363

 
Thanks for any help. 

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
July 7, 2024

It can't be reversed. You confirmed the purchase.

 

You could try to contact customer service to get a refund. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer