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Participant
Jul 24, 2024 7:17 PM UTC
Answered

Accidentally licensed an Adobe stock image

Hi I accidentally licensed Stock image : 375764749. I took 48 of my credits and I wante to know if there was a way to refund them.

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Riya123
Riya123Correct answer
Adobe Employee
Jul 26, 2024 4:24 PM UTC

Hello @TAF38794402mko1 - we have granted you credits for this one time accidental licensing ,  I have verified that you have licensed asset#375764749 . Please delete the asset from any downloads or library at your end. 

Thanks.

2 replies

Riya123
Adobe Employee
Riya123Correct answer
Adobe Employee
Jul 26, 2024 4:24 PM UTC

Hello @TAF38794402mko1 - we have granted you credits for this one time accidental licensing ,  I have verified that you have licensed asset#375764749 . Please delete the asset from any downloads or library at your end. 

Thanks.

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Abambo
Community Expert
Community Expert
Jul 25, 2024 4:06 PM UTC

For any asset that costs more than one credit, you get asked for a confirmation and unfortunately, you confirmed the licensing of this premium asset. In the filter options, you can set a flag, so that premium assets do not show up.

 

As for the refund, you will negotiate that with Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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ABAMBO | Hard- and Software Engineer | Photographer