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dbarbara1991
dbarbara1991
Participant
December 13, 2018
Answered

Accidentally licensed an image

  • December 13, 2018
  • 2 replies
  • 286 views

I clicked on license instead of preview and ended up with an image that I don't want. Is there a way to undo this and get my credit back? I will never use the image.

Thanks to whomever knows the answer...

This topic has been closed for replies.
Correct answer twaritar3263062

Hi Barbara,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

2 replies

dbarbara1991
dbarbara1991Author
Participant
December 13, 2018

Hello Twarita,

The filename is AdobeStock_107239446.

Barbara

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
December 14, 2018

Hi Barbara,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

twaritar3263062
twaritar3263062
Participating Frequently
December 13, 2018

Hi Barbara,

Sorry to hear that.

Could you please let us know the file ID which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

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