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dbarbara1991
dbarbara1991
Participant
Dec 13, 2018 4:38 PM UTC
Answered

Accidentally licensed an image

I clicked on license instead of preview and ended up with an image that I don't want. Is there a way to undo this and get my credit back? I will never use the image.

Thanks to whomever knows the answer...

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Dec 14, 2018 11:11 AM UTC

Hi Barbara,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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3 replies

dbarbara1991
dbarbara1991Author
Participant
Dec 13, 2018 11:58 PM UTC

Hello Twarita,

The filename is AdobeStock_107239446.

Barbara

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Dec 14, 2018 11:11 AM UTC

Hi Barbara,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Translate
twaritar3263062
twaritar3263062
Participating Frequently
Dec 13, 2018 4:49 PM UTC

Hi Barbara,

Sorry to hear that.

Could you please let us know the file ID which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

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