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Participant
March 26, 2022
Question

Accidentally licensed an image

  • March 26, 2022
  • 1 reply
  • 110 views

Dear Support,

I accidently clicked license on an image that I thought could be seperated out in Adobe Illustrator.  How do I get my asset credit BACK?  Thank you kindly for your help in this matter.

BrittAnn

image 285337991  

 

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1 reply

Abambo
Community Expert
Community Expert
April 6, 2022

Hi BrittAnn,

 

It's not an Illustrator file, but you may be able to use clipping masks or to use Photoshop to mask and separate the assets.

 

If that does not work for you, please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer