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annettemarieprice
annettemarieprice
Participating Frequently
August 25, 2022
Answered

accidentally licensed an image

  • August 25, 2022
  • 3 replies
  • 182 views

I was in chat with customer service and was told to stand by, then I was disconnected. The issue I was trying to resolve: I accidentally licensed image #345256764.

 

Secondary issue: I have two inactive Adobe Stock accounts I would like removed. There is no way to remove them from my account that I can see. The person I was chatting with said they would remove them, but they’re still there. 

This topic has been closed for replies.
Correct answer Vani_100

Hello annettemarieprice, 

I have verified that you have licensed asset #345256764 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

3 replies

V
Vani_100Correct answer
Participating Frequently
October 4, 2022

Hello annettemarieprice, 

I have verified that you have licensed asset #345256764 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    September 15, 2022

    Hi @annettemarieprice,

    Could you provide more context? What do you mean you have other Adobe Stock accounts? I see that under the email address associated with your Adobe ID that you only have a team subscription.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 15, 2022

     

    Secondary issue: I have two inactive Adobe Stock accounts I would like removed. There is no way to remove them from my account that I can see. The person I was chatting with said they would remove them, but they’re still there. 


    By @annettemarieprice

    If you have assets licensed on those accounts, it would be wise to keep them.

     

    You may reconnect via chat with your case number. A different agent can pick up from where you got disconnected.

     

    Alternatively, for the asset, I suppose that @Vani_100 could help out.

    ABAMBO | Hard- and Software Engineer | Photographer
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