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torstend2742861
Participating Frequently
Jun 8, 2019 1:16 PM UTC
Answered

Accidentally licensed an image twice

Hi,

I was in the middle of licensing a couple of images, when the website did not react to my actions. I then clicked on license again and it worked fine. But then I received a second confirmation of my licensed image, so I checked my account and saw the same image licensed twice. Image ID is 134828113

Since I only need it once, could someone from support please help me?

Thanks!

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Jun 10, 2019 7:10 AM UTC

Hi there,

I checked your account and see that the image# 134828113 has been licensed twice. Therefore, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

4 replies

Sheena Kaul
Sheena KaulCorrect answer
Legend
Jun 10, 2019 7:10 AM UTC

Hi there,

I checked your account and see that the image# 134828113 has been licensed twice. Therefore, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

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torstend2742861
Participating Frequently
Jun 10, 2019 7:31 AM UTC

Thank you very much!

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Sheena Kaul
Legend
Jun 10, 2019 7:34 AM UTC

You're welcome!

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Abambo
Community Expert
Community Expert
Jun 9, 2019 4:12 AM UTC

Looping in Sheena Kaul​ for expert advice.

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ABAMBO | Hard- and Software Engineer | Photographer