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M
msa44301496
Participant
December 12, 2019
Answered

Accidentally licensed an image with plus license

  • December 12, 2019
  • 1 reply
  • 396 views

Hello there.

I just licensed an image without noticing that it has a plus license instead of a standard license. As a result most of the credits of my credit pack are gone which are needed for other pictures for the client. Is there a way to "return" that license?

It's about this image: https://stock.adobe.com/de/images/technician-and-businessman-examining-gear-wheel-in-hi-tech-manufacturing-plant/69310056

What can I do?

Thanks in advance,
Marcus

This topic has been closed for replies.
Correct answer WendellaBee

Support wasn't willing to help in this matter but thank you.


Hello M.,

You should have received an email from our customer care team regarding your issue. I think there may have been some confusion, they may have done more than we asked. If you have any questions please private message me or respond to the email.

 

EBQ

1 reply

M
msa44301496Author
Participant
December 13, 2019

Someone from the Adobe Stock team - please respond!

Thanks,

Marcus

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
December 13, 2019

Please contact customer care for assistance: https://helpx.adobe.com/contact.html

EBQ

M
msa44301496Author
Participant
December 16, 2019

Support wasn't willing to help in this matter but thank you.

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