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msa44301496
Participant
Dec 12, 2019 3:37 PM UTC
Answered

Accidentally licensed an image with plus license

Hello there.

I just licensed an image without noticing that it has a plus license instead of a standard license. As a result most of the credits of my credit pack are gone which are needed for other pictures for the client. Is there a way to "return" that license?

It's about this image: https://stock.adobe.com/de/images/technician-and-businessman-examining-gear-wheel-in-hi-tech-manufacturing-plant/69310056

What can I do?

Thanks in advance,
Marcus

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Dec 17, 2019 9:10 PM UTC

Support wasn't willing to help in this matter but thank you.


Hello M.,

You should have received an email from our customer care team regarding your issue. I think there may have been some confusion, they may have done more than we asked. If you have any questions please private message me or respond to the email.

 

EBQ

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5 replies

msa44301496Author
Participant
Dec 13, 2019 11:01 AM UTC

Someone from the Adobe Stock team - please respond!

Thanks,

Marcus

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WendellaBee
WendellaBee
Inspiring
Dec 13, 2019 5:57 PM UTC

Please contact customer care for assistance: https://helpx.adobe.com/contact.html

EBQ

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msa44301496Author
Participant
Dec 16, 2019 7:38 AM UTC

Support wasn't willing to help in this matter but thank you.

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