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Uzari Eleven
Participant
April 30, 2021
Question

Accidentally Licensed an Unwanted Image and Would Like a Credit

  • April 30, 2021
  • 2 replies
  • 223 views

Hello,

I too just had the unfortunate experience of accidentally licensing and image that I had no intention of licensing, only to find out that this quick action can't be undone. I would very much appreciate a credit for this unwanted image especially since I am now paying for the service. The details of the unwanted licensing are as follows: 

4/30/21, 1:35 PM

© cgterminal #209212747 Standard Image Standard
 
Thank you in advance.
This topic has been closed for replies.

2 replies

V
Vani_100
Participating Frequently
May 13, 2021

Hello Uzari Eleven, 

I have verified that you have licensed asset #209212747 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 11, 2021

Hi @Uzari Eleven,

 

Sorry, yes, you can't revert a licensed item to unlicensed. You should contact Adobe customer care on this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer
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