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Uzari Eleven
Participant
Apr 30, 2021 6:26 PM UTC
Question

Accidentally Licensed an Unwanted Image and Would Like a Credit

Hello,

I too just had the unfortunate experience of accidentally licensing and image that I had no intention of licensing, only to find out that this quick action can't be undone. I would very much appreciate a credit for this unwanted image especially since I am now paying for the service. The details of the unwanted licensing are as follows: 

4/30/21, 1:35 PM

© cgterminal #209212747 Standard Image Standard
 
Thank you in advance.
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2 replies

Vani_100
Participating Frequently
May 13, 2021 12:20 AM UTC

Hello Uzari Eleven, 

I have verified that you have licensed asset #209212747 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 11, 2021 10:36 PM UTC

Hi @Uzari Eleven,

 

Sorry, yes, you can't revert a licensed item to unlicensed. You should contact Adobe customer care on this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

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ABAMBO | Hard- and Software Engineer | Photographer
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