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funny_hearted5FAE
Participant
June 4, 2021
Question

Accidentally Licensed Graphic

  • June 4, 2021
  • 1 reply
  • 174 views

I somehow accidentally licensed a stock graphic. I am not even entirely sure how because it's not something I would ever be interested in. I did not download it & have deleted it from my library. Is there a way to "return"/cancel the license? 

ID# 211953471

 

Any assistance with this would be greatly appreciated!!

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
June 5, 2021

There is no way to cancel or return the licence. You can, however, contact Adobe customer care for getting your asset point back: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

You could also wait for @Vani_100 to jump in and help you.

ABAMBO | Hard- and Software Engineer | Photographer