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Dreamcatcher Designers
Dreamcatcher Designers
Participant
September 23, 2018
Answered

Accidentally licensed image #216320432

  • September 23, 2018
  • 1 reply
  • 230 views

Hello,

As it is the weekend I am unable to reach Customer Service by chat or phone, so I am posting here.

I just accidentally licensed image ID#216320432 while browsing for options:

https://stock.adobe.com/images/colorful-paint-stroke-brushes-set/216320432

There was no confirmation screen I just saw it was instantly licensed, instead of getting the preview. I remember I used to see a confirmation screen before, or maybe that was inside Photoshop?


In either case I really hope you can assist here please.

Thank you so much,

Claudia.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi Claudia,

    I confirmed your download and as a goodwill gesture have granted you a replacement license. You are correct. There is a confirmation message within the Creative Cloud applications but not on the website.

    EBQ

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    September 24, 2018

    Hi Claudia,

    I confirmed your download and as a goodwill gesture have granted you a replacement license. You are correct. There is a confirmation message within the Creative Cloud applications but not on the website.

    EBQ

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