Accidentally licensed image for 67 credits instead of 1 credit, as expected.

Question

I accidentally licensed an image that was 67 credits instead of 1 credit. How do I reverse this transaction to restore access to my 67 credits... that's 67 images I could license. I didn't even realize images could be more than 1 credit and I was downloading about 10 different images I wanted to use. I was clicking through the normal process to license images and didn't realize this particular image was asking for 67 credits.

Abambo · Answer

You were asked for a confirmation of that particular image. You either licensed a premium image or you took an extended licence.

For a refund,Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum. contact Adobe customer service:

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