accidentally licensed image twice - need a refund

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I downloaded and bought 4 images, nut accidentally licensed one of them twice, image number 3868337.

I'm not entirely sure what has happened but another image I downloaded (120243109) was downloaded with name of image 3868337, so that is where the confusion happened i think.

How do I get a refund on one of the licenses for 3868337?

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twaritar3263062Correct answer

Participating Frequently

Hi Nic,

I apologize for the trouble and thanks for reporting this confusion, I am getting this checked.

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

twaritar3263062Correct answer

Participating Frequently

Hi Nic,

I apologize for the trouble and thanks for reporting this confusion, I am getting this checked.

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Nic SipsonAuthor

Participant

Thank you

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twaritar3263062

Participating Frequently

Hi Nic,

I got the image checked, however, the image appears to be fine. I think you got confused with both the images.

Thanks,

Twarita

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