Skip to main content
Nic Sipson
Nic Sipson
Participant
August 9, 2017
Answered

accidentally licensed image twice - need a refund

  • August 9, 2017
  • 1 reply
  • 338 views

I downloaded and bought 4 images, nut accidentally licensed one of them twice, image number 3868337.

I'm not entirely sure what has happened but another image I downloaded (120243109) was downloaded with name of image 3868337, so that is where the confusion happened i think.

How do I get a refund on one of the licenses for 3868337?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Nic,

    I apologize for the trouble and thanks for reporting this confusion, I am getting this checked.

    I have added an image credit to your account so that you can license a different image instead.

    Let me know if that helps!

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    August 9, 2017

    Hi Nic,

    I apologize for the trouble and thanks for reporting this confusion, I am getting this checked.

    I have added an image credit to your account so that you can license a different image instead.

    Let me know if that helps!

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    Nic Sipson
    Nic SipsonAuthor
    Participant
    August 9, 2017

    Thank you

    twaritar3263062
    twaritar3263062
    Participating Frequently
    August 9, 2017

    Hi Nic,

    I got the image checked, however, the image appears to be fine. I think you got confused with both the images.

    Thanks,

    Twarita

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices