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Participant
Jun 19, 2020 12:06 AM UTC
Answered

Accidentally Licensed Images

Hello,

 

I had a credit pack and accidentally licensed 7 images instead of downloading the preview. Is there a way to receive a credit for the images I accidentally licensed? Thanks.

 

 

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Vani_100Correct answer
Participating Frequently
Jul 21, 2020 5:59 PM UTC

Hello jspinnato3,

I confirmed that all the asset ids licensed are Video_HD. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.

5 replies

Participating Frequently
Jul 7, 2020 7:49 PM UTC

Hello jspinnato3,

Can you share all the file ids accidently licensed at our end ? 

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Participant
Jul 7, 2020 8:01 PM UTC

Yes, I've listed them below. Thank you! 

 

#185556591
#307605968

#305101694

#315050677
#283530974
#256296501
#202019363
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Vani_100Correct answer
Participating Frequently
Jul 21, 2020 5:59 PM UTC

Hello jspinnato3,

I confirmed that all the asset ids licensed are Video_HD. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.

Translate