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annab49715215
annab49715215
Participant
August 3, 2018
Answered

Accidentally Licensed Photos

  • August 3, 2018
  • 1 reply
  • 705 views

Hi there,

            I just signed up to Adobe Photos for a month free trial  + 10 free images. I started clicking on images I liked thinking that I was adding them to an album for me to review later on for POSSIBLE selection, i.e. possible licensing.

Unfortunately I was licensing them. When I realised this era, I immediately got onto 24hr chat and spoke to a man in India who claimed that he could see that I had already licensed and used my images. This is blatantly not true. No matter how much I tried to explain to him that I haven't DOWNLOADED anything, he just kept repeating the same thing and told me that there wasn't a way to unlicense the images.

I then asked to speak to someone from the States (or Canada or Australia or the UK) and he gave me a number that no doubt would cost me a fortune to ring overseas.

This is a very simple matter. All I want is those images to be unlicensed and for someone to explain to me how I can add images I like to an album for future reference BEFORE licensing them.

Any help would be greatly appreciated.

Thank you

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Twata,

                    thank you for your good will, it is very much appreciated.

    Still, is there not any way you can just unlicensed the photos? I haven't used them, so surely there is a way.


    Anna,

    Unfortunately, there is no way to unlicense an image. But I have already added 10 image licenses to your account. You can now download your desired images using these licenses.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    August 3, 2018

    Hi Anna,

    Sorry to hear that.

    Unfortunately, there is no way to unlicense an image in Adobe Stock. Please let us know the File IDs which you have accidentally licensed so that we can further assist you.

    Also, please refer to the help document: Stock FAQ: How to license an image with Adobe Stock? in order to license an image correctly in Adobe Stock. Also, this help document states the steps in which you can save the Adobe Stock images you like to an album for future reference before you actually license them.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    annab49715215
    annab49715215Author
    Participant
    August 4, 2018

    Hi Twarita,

                     the ID numbers for the photos are as follows;

                                                #145213277

                                                # 13159631

                                                # 175177627

                                                # 198006751

                                                # 175713819

                                                # 163563927

                                                # 85424972

                                                # 140908446

                                                #77915810

    Thank you for the document, I will have a look.

    I was surprised that someone like Adobe doesn't have an obvious Favourites button. This is the first thing that any one would be after.

    Thanks for your help.

    If you could reverse the damage done, I would be greatly appreciative.

    annab49715215
    annab49715215Author
    Participant
    August 4, 2018

    Hi again Twarita,

                              I just read the document and it explained that you could save a lowe resolution copy of the image to your computer but I didn't see how you could do this to you Adobe Albums and since there is Adobe Albums, I would think that this is what they'r for.

    Unless of course they are for bought and uploaded images.

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