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Participant
April 8, 2022
Question

Accidentally licensed some weird thing

  • April 8, 2022
  • 1 reply
  • 117 views

495782677
Clicked mouse while page was loading, page shifted while loading, accidentally clicked license button right as paged shifted and was instantly licensed. Have no idea what this is, do not want it, don't understand why I can even license things with a nanosecond misclick.

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1 reply

Abambo
Community Expert
Community Expert
April 8, 2022

You licensed a MOGRT file: https://helpx.adobe.com/x-productkb/multi/motion-graphics-faq.html

 

You can license things that need only a standard licence when you click "Licence". It's made for ease of use, but you really need to avoid "Licence" when you do not want the asset.

 

Contact Adobe customer care for getting credited back the credit taken out of your wallet. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
April 8, 2022

@Liza5C0C ,

 

Maybe you could help @defaultwf43udtf91sn ?

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
April 8, 2022

@defaultwf43udtf91sn Verified that you have licensed #495782677. A replacement license is granted for the #495782677