Skip to main content
T
Taissa Thomé
Participant
February 2, 2024
Answered

Accidentally licensed the wrong version of an asset

  • February 2, 2024
  • 1 reply
  • 237 views

I accidentally licensed the HD version of asset #516349496, but I wanted the 4K version. I can't find anywere where to swap versions, the only option I have is "download again" buttom and thats it. I didn't even finish downloading the file, I had it cancelled. I tried contacting support but it said there was no one available and to try at another time. Is there a way to fix it? I still want the file I just need the 4K version.

    This topic has been closed for replies.
    Correct answer Abambo

    There is no “swap” or “upgrade” option, even if that could be useful in this case. You need to wait for the support to come online for this Monday. They can probably help you out. Your name could indicate that you are French speaking (or let's say non-English native). If that is the case and your region is a non-English region, try to switch to an English region. You may find English-speaking support when your support is out of office. If you tried the English-speaking support, you need to wait for Monday, I'm sorry.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    February 3, 2024

    There is no “swap” or “upgrade” option, even if that could be useful in this case. You need to wait for the support to come online for this Monday. They can probably help you out. Your name could indicate that you are French speaking (or let's say non-English native). If that is the case and your region is a non-English region, try to switch to an English region. You may find English-speaking support when your support is out of office. If you tried the English-speaking support, you need to wait for Monday, I'm sorry.

    ABAMBO | Hard- and Software Engineer | Photographer
      T
      Taissa ThoméAuthor
      Participant
      February 3, 2024

      Hi Abambo,

      I did what you sugested and contacted the American support instead of the my local one, and managed to speak with support today after getting stalled a bit by a bot that could't read good (lol). They are now trying to fix my mess for me. Thanks a lot for your suggestion and quick reply 🙂

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        February 3, 2024

        You're welcome. Just to say, the bot is quite dumb, so do not to try to be too verbose. I use only keywords, like “stock problem agent”. The raison d'être of the bot is to connect you with an agent that knows how to handle stock issues, not the Photoshop specialist! Well, and to check if your concern is not of the trivial kind and to direct you to the help files.

         

        I suppose they can resolve the issue for you. If not, update this thread, and someone will jump-in to help further.

        ABAMBO | Hard- and Software Engineer | Photographer
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices