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donnab59243069
donnab59243069
Inspiring
June 20, 2022
Question

Accidentally licensed wrong photo

  • June 20, 2022
  • 1 reply
  • 110 views

I had saved two similar images in my library and bought the wrong one. I realized my error once I placed it into the inDesign file. I went back and purchased the correct image. Can I get the credit for image FILE #: 493825221. Both are very similar but I only needed the one photo (which the client approved from the preview). Also I feel this is a situation that probably happens a lot (accidental purchases). There should be an easy way on the site to contact/request a refund. It took me a while to figure out this was the forum to do so.

Thanks.

This topic has been closed for replies.

1 reply

V
Vani_100
Participating Frequently
June 20, 2022

Hello donnab59243069, 

I have verified that you have licensed asset ID 493825221 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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