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lola5C4E
Participant
Jun 9, 2021 12:26 PM UTC
Answered

Accidentally made 2 adobe stock accounts and need a refund on one of them, and a cancellation.

Hello, 

 

I accidentally created 2 adobe stock accounts (on 2 seperate emails) and realised today that I have been paying for both. One of them was a free trial that didn't notify me that the trial period had ended. I have been charged for the past 4 months for a service that I am already using on another account. When I tried to cancel, I was told I would need to pay a £95 cancellation fee. I do not have this kind of money in my account, and it will affect my ability to pay my rent. I already have an adobe stock accounts and do not need two. I am shocked that this money has been coming out of my account each month without being notified by adobe - a very unethical practice. Please get back to me ASAP. I desperately need this money back and to cancel my account. 

Kind regards,

Lola

 

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thatsmauri
thatsmauriCorrect answer
Community Expert
Jun 9, 2021 1:54 PM UTC

Hi lola5C4E,

 

when cancelling a Stock subscription, you'll indeed be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month's billing period (i.e. June).

Please be aware that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side of the above mentioned page to initiate a Chat.

 



Best Regards,
Maurice

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5 replies

default05lfir6rmyg9
Participant
Jun 10, 2021 2:55 AM UTC

I have had a similar experience, I paid the exit fee, and will never sign up for anything like this again with Adobe. They dont care of course and its a very clever way of extracting fees for no service from you. I have been a loyal customer since the 90's. Horrible experience. 

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Jun 10, 2021 6:58 AM UTC

Why didn't you contact Adobe customer care? They would have been able to fix it for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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ABAMBO | Hard- and Software Engineer | Photographer
default05lfir6rmyg9
Participant
Jun 10, 2021 7:20 AM UTC

I did. 

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thatsmauri
Community Expert
thatsmauriCommunity ExpertCorrect answer
Community Expert
Jun 9, 2021 1:54 PM UTC

Hi lola5C4E,

 

when cancelling a Stock subscription, you'll indeed be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month's billing period (i.e. June).

Please be aware that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side of the above mentioned page to initiate a Chat.

 



Best Regards,
Maurice

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