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S
Salacia
Participant
August 15, 2018
Answered

accidentally purchase an image and enhanced license

  • August 15, 2018
  • 1 reply
  • 274 views

Hi, today I clicked the wrong button and purchased an image I don't need, including the enhanced license. It was over 700 CAD. I was so panicked because I really don't need that image. Is there any way to return the order(ADB037853980)?

I think it does not make any sense there is no way to protect us from this kind of a wrong purchase. The transaction was processed by just one wrong click. I'd like to return this order. Is there any way to cancel it or compensate?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Lena,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month (one-year) plan on 15 Aug 2018. The subscription has already been cancelled.

    The image which you have licensed accidentally(Order number: ADB037853980) is an on-demand purchase. Since on-demand purchases are non-refundable, please contact our support team Support FAQ: How can I contact Adobe for support? to check if they can make any exceptions(if any) in this scenario.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    August 17, 2018

    Hi Lena,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month (one-year) plan on 15 Aug 2018. The subscription has already been cancelled.

    The image which you have licensed accidentally(Order number: ADB037853980) is an on-demand purchase. Since on-demand purchases are non-refundable, please contact our support team Support FAQ: How can I contact Adobe for support? to check if they can make any exceptions(if any) in this scenario.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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