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Lauren27249049dgk9
Participant
November 21, 2022
Answered

Accidentally purchased a photo

Hi Adobe,

I just placed order #AB01532705370CUS, but the client already purchased this photo and we need to use theirs so that they are the licensee. Can you reverse this charge? Please help!

 

Thanks!

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WendellaBee
WendellaBeeCorrect answer
Inspiring
November 29, 2022

You don't actually have to have the client license the asset you can license files on behalf of your client. Regardless, please contact customer care for assistance, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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WendellaBee
WendellaBeeCorrect answer
Inspiring
November 29, 2022

You don't actually have to have the client license the asset you can license files on behalf of your client. Regardless, please contact customer care for assistance, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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