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sya53691722
Participant
July 14, 2017
Answered

accidentally purchased Adobe Stock video

  • July 14, 2017
  • 1 reply
  • 495 views

Hello,

I accidentally purchased an Adobe Stock video.

I didn't see a checkout screen (i.e. the purchase just went through immediately) and charged my employer's credit card. So two questions: is there any way to get a refund for this purchase? And is there a way to limit future purchases to only content that is included in my Adobe Stock subscription so that "on demand" purchases are not possible?

Thank you!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hello Sy,

    As you have mentioned that you have accidentally licensed a video,  I would suggest you to Contact Customer Care for refund related queries.

    I' m afraid that there is no way to limit future purchases as all the purchase options are available on our website.

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    July 14, 2017

    Hello Sy,

    As you have mentioned that you have accidentally licensed a video,  I would suggest you to Contact Customer Care for refund related queries.

    I' m afraid that there is no way to limit future purchases as all the purchase options are available on our website.

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita